Returns, refunds and order cancellations


If you are not satisfied with your purchase and wish to return an item, please contact us through one of the existing methods, indicating the order number and the reason for your return. You have a period of 14 days from receipt of your order, except for perishable products that cannot be returned, to make the return. After this time, your product will not be accepted for return. If you decide to return an order, you must bear the costs of shipping said item to our facilities.


Products will be refunded as long as they come in their original packaging and have not been tampered with. Once the items have been received and their condition has been checked, the refund will be issued.

Order cancellation

You can cancel or modify your order before 11:59 p.m. on the day the purchase is made, by sending us an email to the email address indicated on the page.

If the product arrives defective or is in poor condition, indicate this in the reason for return.